.png)
refunds and cancellations - Gingerbread House Gallery Ltd
We want you to shop with confidence. Here’s how we handle refunds and cancellations:
Physical Products - Merch Shop
• You have 14 calendar days from the date of delivery to cancel your order and request a refund.
• Items must be returned unused, unopened, and in original packaging.
• Refunds will be processed within 14 days of receiving the returned item.
• Return postage is the customer’s responsibility unless the item is faulty.
• To initiate return, please email Ginger@ladygingerlust.co.uk with your order number and reason for return.
• We will provide return instructions and confirm eligibility.
Merch Shop- Product Information
In compliance with the General Product Safety Regulation (GPSR), The Gingerbread House Gallery Ltd. and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA or Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.
-
Shirts
Age restrictions: For adults
EU Warranty: 2 years
Other compliance information: Meets the flammability, lead, cadmium, phthalates and formaldehyde level requirements.
-
Prints
Age restrictions: For adults
EU Warranty: 2 years