At The Gingerbread House, we are committed to providing a secure, transparent, and user-friendly payment experience. This Payment Policy outlines the methods we accept, how transactions are processed, and your rights as a customer under UK law

1. Accepted Payment Methods
We accept the following payment options:
•     Credit/Debit Cards: Visa, MasterCard, American Express
•     Digital Wallets: PayPal, Apple Pay, Google Pay
•     Buy Now, Pay Later: Klarna or Clearpay (where available)
•     Bank Transfers: For bulk or custom orders (contact support)
All payments are processed in USD ($). Currency conversion fees may apply for international customers.

2. Secure Transactions
•     All transactions are encrypted using SSL technology and processed via PCI-DSS compliant gateways.
•     We do not store full card details on our servers.
•     Suspicious or high-risk transactions may be flagged or declined for your protection.

3. Billing Information
•     Charges will appear on your statement as “The Gingerbread House” or our registered merchant name.
•     You are responsible for ensuring your billing details are accurate and up to date.
•     If your payment fails, your order may be delayed or canceled.

4. Payment Timing
•     Payment is taken at the time of order confirmation.
•     For pre-orders or custom items, payment may be taken in advance to secure production.

5. Refunds & Chargebacks
•     Refunds are processed in accordance with our [Refund & Cancellation Policy].
•     Chargebacks initiated without contacting support may result in account suspension or refusal of future service.

6. Taxes & Duties
•     UK VAT is included in listed prices unless otherwise stated.
•     International customers are responsible for any customs duties, import taxes, or local fees imposed by their country.

7. Disputes & Resolution
•     If you believe you’ve been incorrectly charged, please contact ginger@ladygingerlust.co.uk within 7 days of the transaction.
•     We aim to resolve billing disputes within 5 working days.